US Citizen or Green Card Only
C2C candidates will not be considered
100% remote
Pay is $35-$40 per hour W2
Siebel Production Support Specialist (Techno-Functional)
- Provide L2/L3 production support for Siebel CRM
- Troubleshoot and resolve production incidents, service requests, and data issues
- Perform root-cause analysis and implement corrective and preventive actions
- Support release deployments, post-deployment validation, and production stabilization
- Maintain operational documentation and runbooks
- Provide hands-on support across Siebel modules including:
Accounts, Payments, Activities, Assets, Contacts, Entitlements, Opportunities, , Quotes, Sales Orders, Service Requests, Usage, Audit Trail
- Analyze functional issues and translate them into technical fixes or configuration updates
- Support data corrections, workflow analysis, and business rule validation
- Support Siebel integrations with Oracle CCB and web platforms using SOA and web services
- Troubleshoot inbound and outbound web service calls and data synchronization issues
- Coordinate with middleware and integration teams to resolve cross-system defects
- Coordinate daily with global offshore support teams
- Participate in incident bridges, handover calls, and status meetings
- Support SLA adherence, escalation management, and production reporting
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.